Updated on March 17th, 2025

GENERAL DISCLAIMER 

THIS PRIVACY POLICY IS AN ELECTRONIC RECORD IN THE FORM OF AN ELECTRONIC CONTRACT FORMED UNDER THE INFORMATION TECHNOLOGY ACT, 2000 AND THE RULES MADE THEREUNDER AND THE AMENDED PROVISIONS PERTAINING TO ELECTRONIC DOCUMENTS / RECORDS IN VARIOUS STATUTES AS AMENDED BY THE INFORMATION TECHNOLOGY ACT, 2000. THIS PRIVACY POLICY DOES NOT REQUIRE ANY PHYSICAL, ELECTRONIC OR DIGITAL SIGNATURE.

THIS DOCUMENT IS PUBLISHED AND SHALL BE CONSTRUED IN ACCORDANCE WITH THE PROVISIONS OF THE INFORMATION TECHNOLOGY (REASONABLE SECURITY PRACTICES AND PROCEDURES AND SENSITIVE PERSONAL DATA OF INFORMATION) RULES, 2011 UNDER INFORMATION TECHNOLOGY ACT, 2000; THAT REQUIRE PUBLISHING OF THE PRIVACY POLICY FOR COLLECTION, USE, STORAGE AND TRANSFER OF SENSITIVE PERSONAL DATA OR INFORMATION.

PLEASE READ THIS PRIVACY POLICY CAREFULLY. BY USING THE WEBSITE, YOU INDICATE THAT YOU UNDERSTAND, AGREE AND CONSENT TO THIS PRIVACY POLICY. IF YOU DO NOT AGREE WITH THE TERMS OF THIS PRIVACY POLICY, PLEASE DO NOT USE THIS WEBSITE. YOU HEREBY PROVIDE YOUR UNCONDITIONAL CONSENT AS PRESCRIBED UNDER SECTION 43A AND SECTION 72A OF INFORMATION TECHNOLOGY ACT, 2000 (“IT Act 2000”).

1. Introduction

GuruQore (“we,” “us,” or “our”) is committed to protecting the privacy and security of your personal data. This Privacy Policy explains how we collect, use, share, and protect your information when you access or use our website, mobile applications, and other services (collectively, the “Platform”). By using our Platform, you agree to the practices described in this policy.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide when you:

• Register for an account on our Platform.
• Complete your profile as a Freelancer or a Client.
• Use our services, submit inquiries, or communicate with our support team.

The information we collect may include your name, email address, phone number, postal address, payment details, and any other information necessary to deliver our services.

2.2 Usage and Technical Data

We automatically collect data about your use of the Platform and technical details such as:

• IP address, browser type, and operating system.
• Pages visited, time spent on pages, and other usage statistics.
• Cookies and similar tracking technologies to personalize your experience and improve our services.

3. How We Use Your Information

We use the data we collect for the following purposes:

• Providing and Managing Services: To create and manage your account, facilitate transactions between Freelancers and Clients, and process payments (including commission collection and applicable TDS as required by law).
• Communication: To send you notifications, respond to inquiries, and provide support.
• Platform Improvement: To analyze user behavior, monitor performance, and improve our services.
• Legal and Compliance: To comply with legal obligations, enforce our Terms & Conditions, and protect our rights and those of our users.
• Marketing: With your consent, to send promotional communications about new features, services, or offers that may be of interest to you. You may opt out at any time.

4. How We Share Your Information

We may share your personal data in the following circumstances:

• With Clients and Freelancers: To facilitate the provision of freelance services and ensure smooth communication and transactions through the Platform.
• Service Providers: With trusted third parties who assist in operating our business (such as payment processors, hosting providers, and email service providers). These partners are contractually bound to protect your data.
• Legal Requirements: When required by law or in response to valid legal requests.
• Business Transfers: In connection with any merger, sale, or transfer of all or part of our business.

5. Data Security

We implement robust security measures to safeguard your personal data from unauthorized access, alteration, disclosure, or destruction. Our security practices include encryption, access controls, and regular reviews of our data security procedures.

6. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including compliance with legal obligations and dispute resolution processes. Once your data is no longer required, we will securely delete or anonymize it.

7. Your Rights

Depending on your location, you may have certain rights regarding your personal data, including:

• Access: Requesting a copy of the information we hold about you.
• Correction: Requesting corrections to any inaccurate or incomplete information.
• Deletion: Requesting that we delete your personal data, subject to certain exceptions.
• Objection: Objecting to the processing of your data for certain purposes.
• Data Portability: Requesting a copy of your data in a structured, commonly used, and machine-readable format.

To exercise your rights, please contact us at [[email protected]].

8. Cookies and Tracking Technologies

Our Platform uses cookies and similar technologies to enhance user experience, analyze usage, and deliver targeted content and advertisements. You may control or delete cookies through your browser settings; however, this may affect your ability to use certain features of our Platform.

9. International Data Transfers

If you are accessing the Platform from outside India, please note that your data may be transferred to and processed in India. We take appropriate measures to ensure your personal data remains protected in accordance with this Privacy Policy.

10. Children’s Privacy

Our Platform is not intended for use by individuals under the age of 18. We do not knowingly collect personal data from children. If you believe that we have inadvertently collected data from a child, please contact us, and we will promptly delete the information.

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of material changes by posting the updated policy on our Platform and updating the “Last Updated” date. Your continued use of the Platform after such changes constitutes your acceptance of the updated Privacy Policy.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

Email: [[email protected]]
Address:
Flat No. 601, Suhrud CHS,
Datar Colony, Veer Savarkar Marg,
Bhandup (E), Mumbai – 400042

Grievance Officer 

In accordance with IT Act 2000 and rules made there under, the name and contact details of the Grievance Officer are provided below:
Ms. Vidya Prabhu
Email: [email protected]

TIME: Mon-Fri (10:00 – 18:00)